Account Credit (Goodwill)

What is account credit?

Credit is added to your Lieferando.de account as a goodwill gesture if, for example, your order experience didn't meet your expectations.

How do I receive account credit?

If something goes wrong with an order, credit is added to your account automatically. A chat message shows your credit amount and its expiry date.

How do I use account credit?

Account credit applies automatically at checkout on your next order. To save it for later, deselect it before paying.

Where can I find my account credit?

Your available balance appears at checkout and applies automatically against your total.

Can I get my money back instead?

Account credit is a goodwill gesture, not a replacement for a refund. If you’re entitled to a refund, we’ll issue it to your original payment method.

Can I get a voucher code instead of account credit?

No. Account credit is replacing goodwill vouchers. It’s added to your account automatically, so no code is required.

How long is my account credit valid?

Goodwill credit is valid for 30 days from the date it's added to your account.

What happens when my account credit expires?

Once account credit expires, it can no longer be used.

What happens if I paid with account credit and my order is cancelled or refunded?

Unexpired credit automatically returns to your account with its original expiry date. Expired credit is reissued automatically as new credit with a fresh validity period. You don't need to contact Support.

What's the difference between account credit and the old vouchers?

Old vouchers featured codes sent by email that customers entered manually at checkout. Credit is added to your account automatically and applied at checkout with no code needed. Account credit and vouchers are running side by side temporarily.