Question 1

My order was cancelled. What happens with my voucher?

Accepted Answer

If your order was cancelled, no matter what the reason, we will always make sure that the value of the voucher is returned. Please allow 24 hours for the voucher to recharge.

Still unable to use your voucher? Contact us with your voucher code and the details of your cancelled order.

Question 2

Are there any conditions I should know about before I use my voucher?

Accepted Answer

We have a lot of different vouchers. Some will include a discount percentage, while others contain a fixed amount. A voucher may be specific to one restaurant or store or for use at any place. In some other instances, we might promote our app with a dedicated app voucher or provide you with a single voucher that you can use multiple times.

No matter what kind of discount you receive, we'll always make sure to add clear conditions with a visible expiration date. All of our vouchers require an online payment for any remaining amount over voucher amount.

Question 3

How do I get vouchers?

Accepted Answer

We have a variety of promotions and rewards available to our loyal customers to make sure you have the best experience possible on Lieferando.de. Check out our Points and StampCard programmes to see how you can earn points for great offers or get vouchers for your favourite restaurants and stores. You can also follow us on our Social Media channels for the latest news, and be sure to subscribe to our newsletters for the latest offers and discounts.

Question 4

Can I get a Lieferando.de voucher through Payback?

Accepted Answer

Yes. You can use your Payback points to claim a Lieferando.de voucher. There is a €10 voucher and a €25 voucher available, both of which can be claimed on Payback’s Prämien Page. You can find full terms and conditions on the page for each voucher.

Question 5

Can I collect Payback points with my Lieferando.de orders?

Accepted Answer

Yes, you can collect Payback points when you order food on Lieferando.de. Just add your customer number on this page and click ‘Jetzt shoppen’. You will be redirected to Lieferando.de - via website or app - to complete the process.

You can also do this on Payback.de or in the Payback app. Just log in, click ‘Online Punkten’ and select Lieferando.de. Then, click ‘Jetzt Shoppen’ and you will be redirected to Lieferando.de, to order and claim your points.

You will receive the points a few days after your purchase, but these will initially be blocked. After 30 days, the points can be used.

Question 6

Why couldn't I use my voucher?

Accepted Answer

We apologise for the inconvenience. First, please check the expiration date and the 'Terms of use' of your voucher. If that doesn't solve the problem, perhaps something went wrong during payment and your order was never processed. If that's the case, Lieferando.de may have temporarily blocked the voucher to prevent it from being applied to multiple orders.

Don't worry, your voucher will most likely reset in 20 minutes since the order didn't go through. In some cases, it might take longer, but it should always reset within 24 hours.

If your voucher does not reset or you've encountered other issues, please contact us with your voucher code and a brief explanation of the problem.

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