Orders

Placing an order

What is the service charge?

Working closely with our Partners, we aim to deliver the best order experience to each of our customers. This is why some of our orders include a service fee. We use this to improve our website and app, and make sure your experience with us is as good as possible.

How will I know what service charge I need to pay?
The service fee is a flat fee. We ensure transparency: you will find the exact fee on the
payment page at checkout.

Do I have to pay a service charge if I collect my order?
No.

Was this article helpful?

Related articles

How much do I need to pay for delivery?
Delivery costs can vary between businesses. Several factors can influence delivery costs, such as: - The distance between the restaurant or store and the customer - The time of th...
How can I customise the business list?
We provide you with a list of restaurants and stores we think most suits you. But, of course, you have the option to filter the list to show restaurants and stores that better meet...
What is the delivery area for each restaurant or store?
All restaurants and stores on Lieferando.de determine their own delivery area. That means the business list can change from one area to another, even in the same city. Restaurants...
How can I order on Lieferando.de?
You can order on a website or via our app. Depending on where you live, you can even order through Google. Take your pick!
How can I tip the courier?
After you've placed your order, please keep the browser window or the app open. Food Tracker will appear, and you'll have the option to give a 5%, 10% or 15% tip. If you ac...
Couldn't find what you were looking for?