What can I do if my online payment failed?

Payments

Payment options

What can I do if my online payment failed?

Order processing can take up to 15 minutes. Please check your email or SMS for updates on the status of your order. If you have not received order confirmation and payment has been deducted from your account, please contact our customer service team.

Was this article helpful?

Related articles

Can I get an invoice for my order?
Yes. Please contact the business you ordered from for an order invoice. Contact our customer support team for details about the service and delivery charges for your order.
Read more
What is the service charge?
What is the service charge? We constantly look for ways to improve the experience for our customers and partners using the platform. This service fee supports ongoing investments i...
Read more
Couldn't find what you were looking for?