Q: What is the service charge?

What is the service charge? We constantly look for ways to improve the experience for our customers and partners using the platform. This service fee supports ongoing investments in our technology and overall service quality, delivering greater long-term benefits to customers and partners. How will I know what service charge I need to pay? The service fee is clearly listed as a separate item at basket and checkout stage of an order. Do I have to pay a service charge if I collect my order? No, there is no charge for pickup.

Question 1

Can I get an invoice for my order?

Accepted Answer

Yes. Please contact the business you ordered from for an order invoice. Contact our customer support team for details about the service and delivery charges for your order.

Question 2

What can I do if my online payment failed?

Accepted Answer

Order processing can take up to 15 minutes. Please check your email or SMS for updates on the status of your order. If you have not received order confirmation and payment has been deducted from your account, please contact our customer service team.

Question 3

What is the service charge?

Accepted Answer

What is the service charge?
We constantly look for ways to improve the experience for our customers and partners using the platform. This service fee supports ongoing investments in our technology and overall service quality, delivering greater long-term benefits to customers and partners.

How will I know what service charge I need to pay?
The service fee is clearly listed as a separate item at basket and checkout stage of an order.

Do I have to pay a service charge if I collect my order?
No, there is no charge for pickup.

Payments

Can I get an invoice for my order?

Related articles

What can I do if my online payment failed?

What is the service charge?

Payments

Can I get an invoice for my order?

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What can I do if my online payment failed?

What is the service charge?

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